Customer Care & FAQs
How do I clean the leash?
Soak the leash in warm, soapy water. Gently agitate and brush, then rinse thoroughly. Hang to dry.
Do you offer wholesale?
Yes! If you're a pet shop interested in carrying our products, please email hello@morningtideco.com to discuss.
When will my order ship?
Please allow up to 7 business days for order processing. If you need expedited shipping, email us at hello@morningtideco.com, and we’ll do our best to accommodate.
How much is shipping? And where do you ship?
- Shipping Rates: Rates vary based on the selected shipping method and destination within the U.S.
- Standard Shipping: 4-6 business days
- Priority Shipping: 2-3 business days
- Shipping Area: Domestic U.S. only
Please note, Morning Tide Co. is not responsible for packages lost or stolen during shipment.
If your package is returned due to an incorrect address provided, you will be responsible for the additional shipping cost to resend it. Thank you for your understanding.
Do you offer returns?
Yes, we offer a full refund within 10 days of receiving your product, provided all leashes are unused and in new condition. To request a return, please email hello@morningtideco.com with your order number. Customers are responsible for return shipping costs. Please note that Morning Tide Co. reserves the right to determine product eligibility for a full refund.
Do you offer exchanges?
We offer exchanges under specific circumstances. While we stand by our product, we cannot exchange items damaged by chewing (e.g., undone stitching, ripped nylon). However, defective hardware, such as broken buckles or carabiners, is eligible for our exchange program. To request an exchange, please email hello@morningtideco.com with your order number and photos of the leash condition. Morning Tide Co. reserves the right to determine product eligibility for exchanges.
Disclaimer: Our hands-free leash is designed for convenience, but it is not intended as a training device. We do not recommend using it on dogs that are known to pull. We are not liable for any injuries to humans or dogs resulting from accidents related to sudden pulling or misuse of the leash by the user.